Dotdigital Engagement Cloud

Project Summery

Our client’s mission-critical system provides online ordering and delivery of products directly to their clients. And in annual revenues and was beginning to fail due to the architecture and physical environment.

Projects Highlights

Developing a 360-degree view of the customer, generating insights, and setting up marketing channels for meaningful interaction with customers were key to the success of this initiative.

Create a regional failover design for high availability
Stabilize the environment to minimize downtime
Provide flexibility to manage downtimes and upgrades by country
Design for scalability and create an agile environment

We redesigned their entire B2C strategy—from product development to retail experience of end customers.

Skills & Technologies

Result

Developing a 360-degree view of the customer, generating insights, and setting up marketing channels for meaningful interaction with customers was key to the success of this initiative.

We redesigned their entire B2C strategy—from product development to retail experience of end customers.